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Customer Service

RETURN POLICY

All returned items must be mailed back within 7 days of your arrival date to you. Please send an email at info@loracgrandeur.com with the order number, reason for return, and we will send you a return label. 

Returned items must be in original condition with all tags attached.

  1. Unworn and unwashed
  2. Free from any stains; makeup, deodorant, or regular wear

All items are non-refundable but are eligible for exchanges and/or store credit.

Shipping fees are non-refundable.

Please mail all returns to:

Attn: Lo’Rac Grandeur

1839 Dry Falls St.

Las Vegas, NV 89142

 

 

EXCHANGES

We cannot guarantee that the item of your choice will be available in the distribution center. Therefore, we will send you an email with a store credit towards the same item or different piece of merchandise.

 

FINAL SALE ITEMS

All items that are marked on sale are non-returnable. As well as undergarments; swimsuits and bodysuits are final sale. There will be no returns or exchanges on these items.

 

SHIPPING

Shipping on Domestic orders (Ships within 2 business days excluding Sundays) $3.99

Overnight Shipping on Domestic orders $20.00

FREE! Shipping on orders of $50.00 and up

 

*Orders that request overnight shipping must be placed by 3:00pm EASTERN STANDARD TIME.

 **US Shipping Only, No International Shipping